District FAQs

1. What exactly does Eagle Eye monitor?
Eagle Eye scans publicly available content on social media platforms for posts made by students in grades 3–12 that may indicate bullying, threats, emotional distress, self-harm, or potential violence.

2. How are alerts handled once something concerning is flagged?
When our system detects a potential issue, we notify the designated school or district officials. How the alert is handled depends on the school’s preferences and protocols. As part of our onboarding process, we work closely with each school to establish the best course of action, notification flow, and response procedure.

3. Is this service compliant with FERPA and other student privacy laws?
Yes. Eagle Eye is fully FERPA-compliant. Since we only review public data and do not store or share personal student information without authorization, we remain within legal and ethical boundaries.

4. How do you keep up with constantly changing social media platforms?
Our team continuously updates our system to monitor emerging platforms and trends. We stay current with where students are active online—from older platforms like Facebook to newer ones like TikTok, Discord, and others.

5. Can this replace our current mental health or safety resources?
No. Eagle Eye is a support tool, not a replacement. Our goal is to complement your existing resources by providing insights that may otherwise be missed until it’s too late.

6. How is student data protected?
We do not collect, store, or share personally identifiable information unless it’s part of a flagged concern and shared directly with designated school officials. Our system is built with strict data handling protocols to ensure compliance, safety, and student privacy.

7. What types of behaviors or threats can your system detect?
Eagle Eye is designed to detect a range of online behaviors including cyberbullying, harassment, threats of violence, references to weapons, suicidal ideation, and other cries for help—based on language patterns, sentiment analysis, and behavior models refined through real-world research.

8. How do you ensure alerts are accurate and not overwhelming with false positives?
Our system is trained to reduce noise and highlight only high-confidence concerns. While no system is perfect, we use a layered approach combining AI, human review, and school input to calibrate sensitivity and avoid unnecessary panic or alert fatigue.

9. How quickly are alerts delivered after a concerning post is made?
Most alerts are generated and delivered in near real-time—typically within minutes of detection. This gives schools the ability to intervene swiftly, especially in time-sensitive situations involving threats or cries for help.